At Bloom Beyond Enabling, we are committed to ensuring that every individual and family we serve is fully informed, respected, and supported throughout their care journey. Knowing your rights and responsibilities is essential—not just to understand the services you receive, but to actively participate in your care.

To help you better understand your rights and responsibilities, we encourage you to review the Dubai Health Authority (DHA) Patients’ Rights and Responsibilities Charter. This easy-to-follow document outlines everything you need to know about your care experience in Dubai.

Your Rights at Bloom Beyond Enabling

• Right to Complain
  You have the right to express concerns or dissatisfaction about any aspect of your care without fear of negative consequences.

• Right to Access Advocacy Support
  You have the right to seek independent advocacy services to support you in making informed decisions about your care.

  Policy Statement

  Bloom Beyond Enabling affirms that:

  • All clients and their families have the right to access independent advocacy services of their choice.

  • Advocacy support may be used during the informed consent process for assessments, interventions, and ongoing care decisions.

  • The center will maintain transparency, neutrality, and non-interference in a client’s choice to use or not use advocacy support.

• Right to Be Heard
  Your feedback is valued. We are here to listen—because your voice truly matters.

Your Voice Matters

At Bloom Beyond Enabling, we are committed to continuously improving our services. We welcome all feedback, suggestions, and complaints, and encourage our clients to share their experiences with us.

If you have a concern, you have the right to raise it by contacting us via email at feedback@bloombeyond.me. We will acknowledge your concern and aim to resolve it within our set timeframe.

If you are not satisfied with the resolution, you may escalate the matter further to:

Community Development Authority (CDA)
🌐 www.cda.gov.ae
📞 Toll-free: 800 2121
✉️ Email: info@cda.gov.ae

Dubai Health Authority (DHA)
🌐 www.dha.gov.ae
📞 Toll-free: 800 2121
✉️ Email: info@dha.gov.ae