Feedback & Complaints

At Bloom Beyond Enabling, your voice matters.

We are committed to providing the highest standard of care, transparency, and continuous improvement in everything we do. Your feedback—whether it’s a compliment, suggestion, or concern—helps us grow and serve you better.

We’re Here to Listen

We welcome all types of feedback, including:

  • Suggestions for improving our services

  • Compliments recognising our team’s efforts

  • Concerns or complaints about any part of your experience

  • Any incident involving a possible violation of human rights, the rights of People of Determination, ethical conduct, or child safeguarding protocols

All concerns are taken seriously and handled with sensitivity, respect, confidentiality, and fairness.

How to Share Your Feedback or Concern

You can submit feedback, make a complaint, or report a concern through our confidential online form. The form will guide you to provide the relevant information based on the type of submission.

Where possible, please include:

  • Your name and contact details

  • The type of feedback, complaint, concern, or possible violation

  • Details of what happened

  • Date, time, and location, where relevant

  • Names of any individuals involved, where known

  • Your preferred method of response

  • The outcome or support you would like us to consider

All fields in the form are required to help us review the matter properly and respond appropriately.

Submit a Report

  • A safe environment to speak up
    You will not face negative consequences for raising a concern in good faith. We encourage open communication and take every report seriously.

  • Prompt action
    We aim to acknowledge feedback and complaints within 2 working days. Complaints will be resolved within 5 working days, wherever possible. Where a matter requires more time, we will keep you informed.

    Urgent complaints related to health and safety will be assessed and acted upon within 24 hours.

  • Confidentiality and fair review
    Information will be shared only with those who need it to review and address the matter, in line with applicable legal, regulatory, and safeguarding requirements.

What You Can Expect

If you are not satisfied with our response, you may request that your concern be reviewed further within Bloom Beyond Enabling.

You may also contact the relevant external authority directly, particularly if you prefer to report externally or if the matter remains unresolved.

Community Development Authority (CDA)
🌐 www.cda.gov.ae
📞 Toll-free: 800 2121
✉️ Email: info@cda.gov.ae

Dubai Health Authority (DHA)
🌐 www.dha.gov.ae
📞 Toll-free: 800 2121
✉️ Email: info@dha.gov.ae

If there is an immediate danger or emergency, please contact the relevant emergency services without delay.

Escalation Process