Feedback & Complaints

At Bloom Beyond Enabling, your voice matters.

We are committed to providing the highest standard of care, transparency, and continuous improvement in everything we do. Your feedback—whether it’s a compliment, suggestion, or concern—helps us grow and serve you better.

We’re Here to Listen

We welcome all types of feedback, including:

  • Suggestions for improving our services

  • Compliments recognizing our team’s efforts

  • Concerns or complaints about any aspect of your experience

Every message is taken seriously and handled with respect, confidentiality, and care.

How to Share Your Feedback

You can reach us anytime via email at: feedback@bloombeyond.me

Please include the following (if applicable):

  • Your name and contact information

  • Details of your feedback or concern

  • Names of individuals involved (if relevant)

  • Preferred method of response

We aim to acknowledge all feedback within 2 working days and provide a resolution or update within 7–10 working days.

At Bloom Beyond Enabling, we treat all feedback, suggestions, and complaints with the utmost respect, sensitivity, and confidentiality.

What You Can Expect:

  1. Safe Environment to Speak Up
    You will not face any negative consequences for raising a concern. We encourage open communication and take every report seriously.

  2. Timely Resolution

    • High-risk health and safety concerns will be addressed immediately, within the same working day.

    • Other complaints will be resolved within 5 working days from the date of receipt.

  3. Escalation Process
    If you are not satisfied with our response:

    • You may escalate your concern within Bloom Beyond for further internal review.

    • If the matter remains unresolved, you are encouraged to reach out to external regulatory authorities:

Confidentiality and Fair Process

If you are not satisfied with our response, or prefer to report a concern externally, you may contact:

Community Development Authority (CDA)
🌐 www.cda.gov.ae
📞 Toll-free: 800 2121
✉️ Email: info@cda.gov.ae

Dubai Health Authority (DHA)
🌐 www.dha.gov.ae
📞 Toll-free: 800 2121
✉️ Email: info@dha.gov.ae

External Authorities