Feedback Form

Worried about a child's safety?

Please call. Do not use this page to report a child at risk. Messages sent to us are read during clinic hours and are not monitored around the clock.

• If someone is in danger right now, call 999 for the police or 998 for an ambulance.
• To report a concern about any child, at any hour, call the Community Development Authority Child Protection hotline on 800 988. It is open 24 hours.
• To reach us during clinic hours, call +971 4 554 5234.

Share feedback or raise a complaint

Email feedback@bloombeyond.me, or call +971 4 554 5234 or +971 52 600 4107.

It helps us if you include your name and how to reach you, what happened and when, who was involved if that matters, and how you would like us to put it right.

Please leave medical and clinical details out of your message. We will go through those with you when we call. Email is handled by our website and email providers and is not part of your child's clinical record.

What happens next

We acknowledge everything within 2 working days, and aim to give you a resolution or an update within 7 to 10 working days. Anything involving health or safety is looked at the same working day.

If you are not satisfied with our response you can raise it with the Community Development Authority on 800 2121, or the Dubai Health Authority on 800342. You can go to them directly; you do not have to come to us first.